Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at

Contact Us

If you have any questions on how to return your item to us, please contact us by using the form below.

Important Notes:

  • This policy does not affect your statutory rights.
  • Custom or personalised items are not eligible for returns unless they are defective or damaged.

Thank you for shopping with us!

Come find us at:

That Good Hair Kiosk,
Ground Floor - Westfield London,
Ariel Way,
White City,
W12 7GF